Park Hyatt Saigon tuyển dụng Front Office Manager-HOC000267

ID: 14889 - Bài viết trong 'Nơi làm việc tốt nhất' gửi bởi Robots, 26 Tháng chín 2017.

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    At Hyatt, it is our mission to provide authentic hospitality. We strive to make a difference in the lives of those we ‘touch’ every day – that is our definition of hospitality.

    Description At Park Hyatt Saigon, we believe our guests select Park Hyatt Saigon because of our caring and attentive associates who are focused on providing efficient service and unique experiences.

    The Front Office Manager manages the Front Office team, the hotels lobby, social space, the arrival experience and is highly present about the hotel. The position is instrumental in both personally delivering and facilitating through other colleagues engaging and intimate service and experiences to our guests. This is a “hands on” role responsible for the efficient running of the department in line with Hyatt Hotels Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations.


    Duties include:

    • Being responsible for short and long term planning and the management of the hotel’s Front Office operations.
    • Bringing Purpose to life through leadership by creating the right environment, leading with care, living our values, caring for People to be at their best.
    • To provide feedback to the team that spurs a growth mind-set, enjoys having a great conversation, increased quality and quantity of honest, frequent and timely feedback.
    • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans.
    • Maintain guest room inventory.
    • Personally delivering and facilitating through colleagues engaging and intimate service.
    • Maintain information on prices, rates, special packages, programs, etc, while ensuring all staff are trained in all areas.
    • Analyze, investigate, and resolve guest complaints.
    • Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables.
    • Ensures proper staffing levels for customer service goals.
    Qualifications
    • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
    • 4 years or more of progressive hotel Rooms Management experience.
    • Service oriented style with professional presentations skills.
    • Hotel/Hospitality degree is an asset.
    • Effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
    • Clear concise written and verbal communication skills in English.
    • Must be proficient in Microsoft Word and Excel.
    • Must have excellent organizational, interpersonal and administrative skills.



    Primary Location

    : VN-65-Ho Chi Minh City

    Organization

    : Park Hyatt Saigon

    Job Level

    : Department Head/Manager | Full-time

    Job

    : Front Office

    Worldwide/Local Candidates: Worldwide
    Nguồn:hyatt.taleo.net

     

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